6 Ways to Improve Your Service Desk KPIs

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How End-User Experience Monitoring can help you cope with increasing ticket volumes

The volume of tickets has increased in the vast majority of organizations for each of the past 10 years, according to the Help Desk Institute. The takeway: Despite flat hiring and increased application complexity, support teams have taken on more and more work.

How can you better meet your KPIs for customer satisfaction, first contact resolution, and cost per ticket in the face of increasing ticket volumes?

Attend this webinar to:

Get the latest on industry benchmark data for key Service Desk KPIs
Explore 6 ways end-user experience monitoring helps Service Desk teams raise quality and customer satisfaction
See a demo of how Aternity supports key Service Desk and Desktop Support use cases

Speaker

Mike Marks

Aternity

Product Marketing

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“Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua."

Andy Laurence Head of Production, Maersk Group

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Testimonials

There has been a real requirement for an architected solution that gives us the visibility and transparency we need to target where we have weak points in our infrastructure and remediate them accordingly and swiftly.

Andy Laurence Head of Production, Maersk Group

Aternity has excelled in every use-case. Our end-user trade is uninterrupted, and customers enjoy a more positive call center experience.

Stefan Somogyi Systems Specialist Expert, Raiffeisen Schweiz, Raiffeisen Group

We’re no longer flying blind. The time to identify and remediate application issues went down exponentially.

Eric McCraw Web IT Manager, National Instruments

Andy Laurence Head of Production, Maersk Group

Aternity has excelled in every use-case. Our end-user trade is uninterrupted, and customers enjoy a more positive call center experience.

Stefan Somogyi Systems Specialist Expert, Raiffeisen Schweiz, Raiffeisen Group

We’re no longer flying blind. The time to identify and remediate application issues went down exponentially.

Eric McCraw Web IT Manager, National Instruments