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Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment.
Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into:
  • The expanding scope and use cases for DEM
  • Why companies are failing at DEM
  • Principles and practices for effective DEM
  • Top 10 tips for a successful DEM implementation

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“While it might be tempting for IT organizations to ignore complexity and the many dimensions of DEM, EMA has a simple piece of advice: Don't. Understanding the internal and external user experience is the key differentiator for businesses and IT to succeed in the digital age.”
Enterprise Management Associates

Get The Report

Speakers
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maersk
travis perkins
national instruments
simmons and simmons
sgrocers

Testimonials

Maersk Group Logo

There has been a real requirement for an architected solution that gives us the visibility and transparency we need to target where we have weak points in our infrastructure and remediate them accordingly and swiftly.

Andy Laurence Head of Production, Maersk Group
Maersk Group Logo

Aternity has excelled in every use-case. Our end-user trade is uninterrupted, and customers enjoy a more positive call center experience.

Stefan Somogyi Systems Specialist Expert, Raiffeisen Schweiz, Raiffeisen Group
Maersk Group Logo

We’re no longer flying blind. The time to identify and remediate application issues went down exponentially.

Eric McCraw Web IT Manager, National Instruments
Maersk Group Logo

There has been a real requirement for an architected solution that gives us the visibility and transparency we need to target where we have weak points in our infrastructure and remediate them accordingly and swiftly.

Andy Laurence Head of Production, Maersk Group
Maersk Group Logo

Aternity has excelled in every use-case. Our end-user trade is uninterrupted, and customers enjoy a more positive call center experience.

Stefan Somogyi Systems Specialist Expert, Raiffeisen Schweiz, Raiffeisen Group
Maersk Group Logo

We’re no longer flying blind. The time to identify and remediate application issues went down exponentially.

Eric McCraw Web IT Manager, National Instruments