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Gartner says that Application Performance Monitoring (APM) capabilities have expanded considerably over the last three years, but the percentage of applications monitored in an enterprise has not. To support digital business transformation, I&O leaders must broaden APM tool coverage to focus on business insight, customer experience and service health.

Read this research from Gartner that describes the evolution of APM and includes best practices for how I&O leaders can use the capabilities available in the latest generation of APM to:

  • Isolate the causes of problems that impact customer experience
  • Connect performance metrics with business results
  • Provide real-time insight into the flow of business processes and customer journeys
Gartner, Broaden Application Performance Monitoring to Support Digital Business Transformation, 26 December, 2018
Joe Mariano, Matthew Cain, Michael Silver, Monica Basso, Gavin Tay, Adam Preset, Jeffrey Mann, Mike Gotta

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Andy Laurence Head of Production, Maersk Group

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maersk
travis perkins
national instruments
raiffeisen
simmons and simmons
sgrocers

Testimonials

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There has been a real requirement for an architected solution that gives us the visibility and transparency we need to target where we have weak points in our infrastructure and remediate them accordingly and swiftly.

Andy Laurence Head of Production, Maersk Group
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Aternity has excelled in every use-case. Our end-user trade is uninterrupted, and customers enjoy a more positive call center experience.

Stefan Somogyi Systems Specialist Expert, Raiffeisen Schweiz, Raiffeisen Group
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We’re no longer flying blind. The time to identify and remediate application issues went down exponentially.

Eric McCraw Web IT Manager, National Instruments
Maersk Group Logo

There has been a real requirement for an architected solution that gives us the visibility and transparency we need to target where we have weak points in our infrastructure and remediate them accordingly and swiftly.

Andy Laurence Head of Production, Maersk Group
Maersk Group Logo

Aternity has excelled in every use-case. Our end-user trade is uninterrupted, and customers enjoy a more positive call center experience.

Stefan Somogyi Systems Specialist Expert, Raiffeisen Schweiz, Raiffeisen Group
Maersk Group Logo

We’re no longer flying blind. The time to identify and remediate application issues went down exponentially.

Eric McCraw Web IT Manager, National Instruments